A queue of repeated questions
Support spends its day on the same twenty questions.
What we doA bot that answers them from your knowledge base, with a person for the rest.
Bridging the technology gap
We build chatbots and agents that answer from your knowledge, remember the conversation, use your tools and hand over to a person when they should.
Channels. Your website, WhatsApp and inside your own apps, where people already are
MOUNTSMY builds AI chatbots and agents from Ahmedabad, India: customer support bots, internal knowledge assistants and sales copilots with memory, multi-turn context and tool use, on the web, WhatsApp and inside your apps. Each one answers from your own knowledge, logs its work and hands over to a person when needed.
Good bots take the repetitive load and leave people the cases that need judgement.
An example path, drawn by us. Your discovery call shows yours.
Most bots fail because they can only talk. These are the common reasons, and the fixes.
Support spends its day on the same twenty questions.
Enquiries wait until morning and go elsewhere.
Answers are in wikis, chats and people's heads.
It explains how to reset a password and then tells you to call.
It answers things it should not.
Customers get stuck in a loop.
We agree the measures with you, such as share of questions resolved and time to first reply, before we build.
Routine questions answered automatically, so people handle the hard ones.
Replies at any hour, on the channels customers use.
Enquiries get a reply and a next step immediately.
Staff ask questions and get answers with sources.
Every conversation logged, with limits on what the bot may do.
Agents use your tools to complete tasks.
Choose one or combine them. They share the same foundations.
Answer common questions and take the first step on others.
We launch narrow, measure, then widen what the bot may do.
Choose the first job the bot should do well.
Share sample conversations and documents.
No build starts until you approve the plan.
Define the conversation, the tools and the limits.
Approve what the bot may and may not do.
The bot gets only the permissions you grant.
Connect the knowledge, the model and the channels.
Try it and give feedback.
Built in your accounts, with your data only.
Check it against real questions before customers see it.
Review results and agree the launch bar.
It launches only when it meets the bar.
Go live to a small group first, then widen.
Review the report and choose what is next.
A person can take over any conversation at any time.
We build assistants that work inside your processes.
Bots that act need clear limits.
We launch narrow and widen the bot's responsibilities only as the results justify it.
Most clients begin with one use case.
A review of your questions and systems, with a scoped plan and a written quote. Yours to keep.
Good for: Choosing the first use caseA clear scope, timeline and price for a defined piece of work.
Good for: A specific goalFixes, audits and short tasks, billed by the hour.
Good for: Small or urgent jobsPart-time or full-time engineers working inside your tools, by the month.
Good for: Ongoing work and supportThe right bot depends on who asks and what they need.
They sit on top of a good language-model foundation and good software.
Something else on your mind? Ask us directly.
Ask a questionA language model that can use tools: it decides which of your systems to call, such as looking up an order or booking a slot, and carries out a task step by step within limits you set.
A basic chatbot follows a script. An AI assistant understands free-text questions, answers from your knowledge, remembers the conversation and can act through your tools.
Yes. We connect assistants to the WhatsApp Business API as well as your website and apps. We already send WhatsApp reminders in products we built, such as EnvironDesk.
Yes. A person can take over at any point, with the full conversation passed on.
Answers come from your documents, with sources; scope limits and filters keep it on-topic; and we test it against real questions. High-stakes answers can need a person's approval.
Yes. We build integrations to your CRM, helpdesk and database, with permissions you control.
We build in your own cloud accounts with access rules on every source. Where needed we use private or open-source models.
A focused first bot can take a few weeks. The plan gives you a timeline before you commit.
It depends on the use case, channels and integrations. There is no rate card: you get a written, itemised quote after a free call.
You do. The code, configuration and accounts are yours.
Book a free 30-minute call with an engineer. We’ll send a written plan and quote after.