Using an unofficial tool
Cheap tools that bypass the official API can get a number blocked.
What we doUse the official WhatsApp Business Platform, with a proper business account.
Bridging the technology gap
We build WhatsApp chatbots and message flows that answer customers, capture leads, send reminders and update your CRM, using the official WhatsApp Business Platform and a clean handover to your team.
Your systems. CRM, orders, payments and calendars connected, so messages act on real data
MOUNTSMY builds WhatsApp Business API automation from Ahmedabad, India: chatbots for questions and orders, lead capture and follow-up, appointment and payment reminders, broadcast campaigns with approved templates, and connections to your CRM, website and internal tools. Conversations can hand over to a person at any point, and the setup stays in your own accounts.
Most small teams answer the same ten questions all day. Automation takes those and leaves the real conversations to people.
An example path, drawn by us. Your call shows yours.
Most failures are about rules and design, not code.
Cheap tools that bypass the official API can get a number blocked.
Unwanted broadcasts lead to blocks and a poor quality rating.
Business-started messages need approved templates, and vague ones get rejected.
Customers loop through menus and cannot reach a person.
The bot cannot see orders, bookings or customer records.
You cannot tell which flows help.
Every flow follows the same path, and a person can step in at any point.
Automation does not replace people. It removes the repetitive part of their day.
Customers get an answer straight away, at any hour.
Every enquiry is captured and followed up.
Reminders for bookings, payments and deliveries go out on time.
Chats update your CRM, so nothing lives only in a phone.
Official API, recorded opt-in and approved templates.
See volumes, hand-overs and outcomes, and improve.
People mix these up, and it changes what you can automate.
| Option | What it is | Good for |
|---|---|---|
| WhatsApp Business app | A free app on one phone, with labels and quick replies | A very small business answering by hand |
| WhatsApp Business Platform (API) | Official access for software to send and receive messages, with templates and several users | Automation, reminders, CRM links and many agents |
| Chatbot on the API | A flow or AI assistant that answers inside the chat | Handling common questions and tasks automatically |
We choose the simplest setup that fits your volume, and add AI only where it helps.
Answer common questions and guide customers to the right place.
You see a working flow early, and nothing goes live without your approval.
Find the conversations worth automating.
Share real questions and how you answer today.
We build nothing until you approve the sketch.
Get the WhatsApp account and templates ready.
Provide business details for verification.
The account stays in your name.
Create the flows and connect your systems.
Try the flows and give feedback.
Tested on a test number before customers see it.
Go live carefully.
Approve go-live.
A person can take over at any point.
Learn from real conversations.
Keep it yourselves, or keep us on monthly support.
Everything is documented and in your accounts.
We build around your process, on the official platform, and you keep what we build.
Most problems come from skipping the rules.
A person can always take over, and nothing is sent without opt-in.
Most clients begin with a short mapping call.
A short call and a written sketch of the flows worth automating. Yours to keep.
Good for: Knowing where to startA clear scope, timeline and price for a defined piece of work.
Good for: A specific goalFixes, audits and short tasks, billed by the hour.
Good for: Small or urgent jobsPart-time or full-time engineers working inside your tools, by the month.
Good for: Ongoing work and supportThe flows differ by sector, from bookings to reminders to support.
It connects your customers with your AI and your systems.
Official access for software to send and receive WhatsApp messages for a business. It allows automation, message templates, several agents and links to your CRM, unlike the single-phone Business app.
Yes, for common questions, bookings, reminders and lead capture. We design what the bot handles and what goes to a person.
Yes. You should message only people who agreed to receive messages, and we record the opt-in.
Pre-approved messages a business uses to start a conversation, such as reminders and updates. They are submitted for approval before use.
Yes. We build a hand-over at every step, with the chat history attached.
Yes. We connect to common CRMs and to custom systems through APIs, so chats update real records.
Yes. When a fixed menu is not enough, an AI assistant can answer from your own documents, with guardrails and a safe fallback.
English, Hindi, Gujarati and other languages, depending on the flow and the model used.
You do. The business account, flows and data stay in your name.
Book a free call. You get a written sketch of the flows and a quote before any work starts.
Book a free 30-minute call with an engineer. We’ll send a written plan and quote after.